Terms of Service

Last Updated: 21 July 2026

At ZÊ-vik, we aim to provide a clear, secure and reliable shopping experience. These Terms of Service explain the rules that apply when you access our website, create an account, place an order or use any of our services.

The terms “we”, “us” and “our” refer to ZÊ-vik. By accessing or using our website, you agree to these Terms of Service and our Privacy Policy.

Nothing in these Terms limits or removes any statutory consumer rights available under applicable law.

1. Access and Account

You must be at least the age of majority in your country or region of residence to use our services independently.

When creating an account or placing an order, you agree to provide accurate, current and complete information.

You are responsible for:

• Keeping your account credentials secure
• Providing correct billing and delivery information
• Ensuring that your payment method is valid and authorised
• All activity carried out through your account.

You may not sell, transfer, assign or license your account to another person.

2. Products and Product Information

We make reasonable efforts to describe and display our products accurately.

However:

• Product colours may appear differently depending on your screen and device settings
• Measurements may vary slightly because of manual measurement
• Product packaging may change
• Minor design details may differ where they do not materially affect the product.

Product descriptions, prices and availability may be updated without prior notice.

We may discontinue a product or limit the quantity available to a customer, location or order where reasonably necessary.

3. Orders

Placing an order is an offer to purchase products from ZÊ-vik.

An order is accepted only after we confirm acceptance or dispatch.

We may decline or cancel an order for a lawful reason, including:

• Payment failure
• Suspected fraud
• Product unavailability
• Incorrect delivery information
• An obvious pricing or product description error
• An order placed for unauthorised commercial resale.

If we cancel an order after payment has been received, we will issue an appropriate refund.

4. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but we cannot guarantee changes after processing or dispatch has started.

If the order has already been dispatched, you may request a return after receiving it in accordance with our Refund Policy:

View our Refund Policy

5. Prices and Payment

The price charged will be the price displayed when the order is placed, subject to correction of obvious errors.

You agree to provide accurate and complete payment information.

By submitting payment details, you confirm that:

• You are authorised to use the selected payment method
• The information provided is correct
• The payment provider may process the transaction
• You will pay all amounts clearly disclosed before completing the order.

Prices, discounts and promotions may change without prior notice.

6. Taxes, Customs and Import Charges

Applicable taxes will be shown or included where required.

Customers may be responsible for customs duties, import taxes or local charges imposed by the destination country unless checkout expressly states otherwise.

ZÊ-vik does not control customs charges and cannot guarantee their amount.

7. Shipping and Delivery

Shipping methods, processing times and estimated delivery periods are explained in our Shipping Policy:

View our Shipping Policy

Delivery dates are estimates unless expressly guaranteed.

Delays may occur because of:

• Shipping carriers
• Customs processing
• Incorrect delivery information
• Public holidays
• Severe weather
• High order volumes
• Events outside our reasonable control.

You are responsible for providing complete and accurate delivery information.

8. Risk of Loss or Damage

For consumer orders, the risk of loss or damage normally passes to you when you, or a person designated by you other than the carrier, takes physical possession of the products.

This does not affect any mandatory consumer rights.

9. Returns and Refunds

Returns, cancellations, damaged products and refunds are governed by our Refund Policy:

View our Refund Policy

Products purchased during a sale or promotion remain subject to applicable statutory consumer rights.

10. Privacy and Personal Information

Personal information collected through our services is processed in accordance with our Privacy Policy:

View our Privacy Policy

Because our store is hosted by Shopify, personal information may also be processed by Shopify and relevant service providers.

Shopify’s Privacy Policy is available at:

View Shopify's Privacy Policy

11. Relationship with Shopify

ZÊ-vik uses Shopify to operate its online store.

Purchases made through our store are transactions directly between the customer and ZÊ-vik.

Shopify is not the seller of ZÊ-vik products and is not responsible for fulfilling orders, product quality, returns, refunds or customer support, except where required by law or under Shopify’s own services and policies.

12. Intellectual Property

All content made available through our website, including:

• Brand names
• Logos
• Text
• Images
• Graphics
• Product descriptions
• Videos
• Website design
• Slogans
• Layouts and visual elements

is owned by or licensed to ZÊ-vik and is protected by applicable intellectual property laws.

You may use our website only for lawful, personal and non-commercial purposes.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission, except where permitted by law.

13. Third-Party Tools

We may provide access to tools, applications or services operated by third parties.

These tools may be provided on an “as is” and “as available” basis.

Your use of third-party tools is subject to the terms and privacy policies of the relevant provider.

ZÊ-vik is not responsible for third-party tools beyond the extent required by applicable law.

14. Third-Party Links

Our website may contain links to third-party websites.

We do not control and are not responsible for the content, security, products, services or privacy practices of external websites.

Please review the terms and policies of a third-party website before using it or making a purchase.

15. Customer Feedback and Reviews

If you submit feedback, suggestions, reviews, photographs or other content, you confirm that:

• You have the right to submit the content
• The content is accurate and lawful
• The content does not violate the rights of another person
• Any compensation or incentive connected to the submission has been disclosed.

You grant ZÊ-vik a worldwide, royalty-free licence to use, reproduce, edit, publish and display the submitted content for operating, improving and promoting our services.

We may remove content that is unlawful, misleading, abusive, offensive or infringes another person’s rights.

16. Errors and Inaccuracies

Our website may occasionally contain typographical errors, incorrect prices, inaccurate product descriptions or outdated availability information.

We may correct errors, update information or cancel an affected order where reasonably necessary.

If an order is cancelled because of an error after payment has been received, an appropriate refund will be issued.

17. Prohibited Uses

You may not use our website or services:

• For any unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To infringe intellectual property or privacy rights
• To harass, threaten, abuse or harm another person
• To transmit viruses, malware or harmful code
• To submit false or misleading information
• To send spam or unauthorised advertising
• To impersonate another person or organisation
• To interfere with the security or operation of the website
• To collect personal information without permission
• To scrape, copy or commercially exploit the website without authorisation
• To bypass security, access restrictions or anti-automation measures.

We may restrict or terminate access where these Terms are violated.

18. Automated Systems and Agents

Automated systems, bots or software agents must not access or interact with our services in a misleading, unauthorised or harmful way.

Any authorised automated system must identify itself accurately and comply with our technical and security requirements.

Automated systems must not:

• Pretend to be a human user
• Circumvent CAPTCHAs or security measures
• Hide their automated nature
• Ignore a request to stop accessing our services
• Interfere with website performance or availability.

19. Suspension and Termination

We may suspend or terminate access to our services where reasonably necessary, including when:

• These Terms are violated
• Fraud or misuse is suspected
• Security is threatened
• Required by law
• Continuing access may harm ZÊ-vik, Shopify, another customer or a third party.

Termination does not remove payment obligations or rights that arose before termination.

20. Disclaimer of Warranties

We make reasonable efforts to operate our website and provide accurate information.

However, the website and services may occasionally be unavailable, delayed or contain errors.

To the fullest extent permitted by law, the services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot lawfully be excluded.

21. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Death or personal injury caused by negligence
• Any liability that cannot lawfully be excluded or limited
• Mandatory consumer rights.

To the fullest extent permitted by law, ZÊ-vik is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

For business users, ZÊ-vik is not responsible for loss of profit, revenue, business, opportunity, goodwill or data, except where liability cannot legally be excluded.

22. Indemnification

Where permitted by law, you agree to compensate ZÊ-vik for reasonable losses, claims or expenses caused by:

• Your material breach of these Terms
• Your unlawful use of the services
• Your violation of another person’s rights.

This section does not apply where such liability cannot lawfully be imposed on a consumer.

23. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we waive that right.

A waiver is effective only when clearly confirmed by us.

25. Entire Agreement

These Terms, together with the policies referenced in them, form the agreement between you and ZÊ-vik regarding your use of the services.

They replace any earlier agreement or communication relating to the same subject.

26. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations where permitted by law, provided that this does not reduce any mandatory consumer rights.

27. Governing Law and Jurisdiction

These Terms are governed by the laws of Portugal.

If you are a consumer, this choice of law does not remove any mandatory consumer protection rights available under the laws that apply in your country of residence.

Subject to mandatory consumer jurisdiction rules, disputes arising from these Terms will be submitted to the competent courts of Lisbon, Portugal.

Consumers may also have the right to bring proceedings before another court made available by applicable law.

28. Changes to These Terms

We may update these Terms when necessary to reflect changes to:

• Our services
• Our business practices
• Applicable law
• Security requirements
• Technology or payment systems.

The most current version will be published on this page with an updated date.

Material changes will be communicated where required by law.

29. Contact Information

For questions concerning these Terms of Service, contact:

ZÊ-vik

Trading name: ZÊ-vik
Business owner: Joao Victor Furtado Silva
Business location: Lisbon, Portugal
Email: joao@zê-vik.com
Telephone: +351 932 093 053
Website: https://xn--z-vik-hsa.com/