Shipping Policy

Thank you for shopping with ZÊ-vik. This Shipping Policy explains how orders are processed, shipped, and delivered.

Free Standard Shipping

ZÊ-vik offers free standard shipping on eligible orders and destinations.

No standard shipping fee will be added at checkout when free shipping is available for the customer’s delivery address.

Express or priority delivery options may be available for an additional fee. Any applicable express shipping cost will be clearly displayed at checkout before payment is completed.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional campaigns, or public holidays, processing times may be extended.

Shipping Methods

We work with trusted shipping partners to deliver orders safely and efficiently.

The available delivery method will depend on the customer’s location, the products ordered, and carrier availability.

Customers will be able to review the available shipping options before completing their purchase.

Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping carrier, customs processing, and other circumstances outside our control.

Typical delivery estimates are:

United Kingdom Standard Shipping: 5–9 business days
United Kingdom Express Shipping: 4–7 business days
International Shipping: 7–21 business days

These delivery times are estimates and are not guaranteed delivery dates.

Processing time is separate from the estimated delivery time.

Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information, when available.

Tracking information may take a few business days to update after the order has been handed to the shipping carrier.

International Shipping

ZÊ-vik may offer international shipping to selected countries.

Depending on the destination country, customers may be responsible for import duties, customs fees, local taxes, or other charges imposed by local authorities.

These charges are not shipping fees collected by ZÊ-vik and may not be included in the product price unless explicitly stated during checkout.

ZÊ-vik does not control customs charges and cannot predict their value.

Delayed Deliveries

Delivery delays may occur due to:

• Weather conditions

• Customs inspections

• Incorrect or incomplete addresses

• Carrier disruptions

• Public holidays

• High shipping volumes

• Other circumstances outside our reasonable control

We will assist customers whenever possible, but we cannot guarantee delivery within a specific date when delays are caused by the carrier, customs authorities, or other external circumstances.

Lost Packages

If your package has not arrived within the estimated delivery period, please check the tracking information and contact us at joao@zê-vik.com.

We will review the tracking information and, when appropriate, contact the shipping carrier to investigate the delivery.

Claims involving lost packages may need to be submitted within the timeframe established by the shipping carrier.

Packages Marked as Delivered

When tracking information shows that a package has been delivered, customers should first:

• Check around the delivery address

• Ask household members or neighbours

• Check with the building reception or concierge

• Contact the shipping carrier

Please contact us if the package still cannot be located. We will assist with the investigation, but we cannot guarantee a refund or replacement when the carrier confirms successful delivery to the address provided by the customer.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

ZÊ-vik is not responsible for delays, failed deliveries, lost packages, or additional charges caused by incorrect or incomplete information provided by the customer.

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Undeliverable or Returned Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping costs may apply before the order can be sent again.

Any refund issued for a returned package will be handled in accordance with our Refund Policy.

Damaged Shipments

If your order arrives damaged, please contact us at joao@zê-vik.com within 7 days of delivery.

Please include:

• Your order number

• A description of the damage

• Photos of the damaged item

• Photos of the shipping packaging

• A photo of the shipping label

We will review the case and work toward an appropriate resolution.

Contact Information

For questions about shipping or delivery, please contact:

Email: joao@zê-vik.com